Most questions are answered below. For anything else, write to us; we answer within two business days.
Tap when the rope is at the lowest point, right under her feet. The window is generous at speed ×1 and tighter at ×1.7. On desktop, Space and the up arrow work the same as a tap. If the game stutters, close other tabs or apps: timing depends on a steady frame rate.
On Android and iOS open the shop and use "Restore purchases"; purchases are tied to your store account. On the web, purchases are tied to the browser you bought in. If it still does not show, send us the store receipt or order id and we will fix it.
Refunds are issued by the store you bought from: Google Play (within 48 hours from the Play Store, later through our support), the App Store (reportaproblem.apple.com), Steam (standard Steam refund policy). Web purchases through our merchant of record follow its refund policy; contact us with your order id.
Progress is saved on the device. Reinstalling the app or clearing browser data deletes it. Cloud saves are planned.
Not yet. Importing your own VRM from VRoid Hub is on the roadmap.
Tracks are licensed from Pixabay under the Pixabay Content License. Streaming and recording gameplay with the music is allowed.
Include your device model, OS version, the game version shown in settings, and what you did right before the problem. A short screen recording helps most.